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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q95-Q100):

NEW QUESTION # 95
Which is the BEST method of monitoring the customers overall perception of a service?

Answer:

Explanation:
Perform an analysis of complaints and compliments

NEW QUESTION # 96
A service provider has built a 'collaborative relationship' with a customer.
Which activities are they MOST LIKELY to use to validate the services that are provided?

A. Ad-hoc joint service reviews of costs and benefits
B. Joint service reviews of achievements of service targets
C. Continual tracking and analysis of the outcomes, costs, and risks
D. Review of costs of service provider technology upgrades

Answer: B

NEW QUESTION # 97
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.
Which approach should the organization follow when creating a value stream for this new service?

A. Create separate value streams for every project phase, to ensure that each milestone is achieved using agile techniques
B. Create separate value streams for practices, people, tools and suppliers, to ensure that the 'four dimensions' are considered equally
C. Create one value stream for each team, to allow the teams to focus on their different objectives
D. Create one value stream for the entire project, to enable an end-to-end, holistic vision of the service

Answer: D

NEW QUESTION # 98
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?

A. By limiting user access to only the new features of the application
B. By simplifying the new application to make it identical to the old one
C. By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives
D. By creating strict policies to enforce the use of new features

Answer: C

NEW QUESTION # 99
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.
What should the service desk agent do?

A. Replace the printer with a backup unit temporarily
B. Advise the user to wait for the supplier to resolve the issue
C. Escalate the issue to the IT manager for a decision
D. Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user

Answer: D

NEW QUESTION # 100
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